Welcome at EpokeModeller

Velcome at the website of EpokeModeller.

Tram model of Københavns Sporveje   327 Line 14 and accessories

Traktor 57 H0



If you want to buy some of our products, please send an email to EpokeModeller® info@epokemodeller.dk At this site you can find all our available and also some discontinued products.

You can contact us in English, German, Swedish, Norwegan and Danish. We will answer in Danish , German or English, according to you language

Sie können uns auf Englisch, Deutsch, Schwedisch, Norwegisch und Dänisch kontaktieren. Wir antworten Sie auf Dänisch, Deutsch oder Englisch, je nach Ihrer Sprache

When ordering, please state the following:

Name;
Delivery address;
E-mail. and The mobile number to which the post can send a text message

Complete information is required in order to process your order.

Please note our terms of sales and delivery further down!

You can order by e-mail; info@epokemodeller.dk, or call +45 20 22 04 49 between 16:30 and 18 on weekdays. In addition, you can buy our goods at the fairs, etc., which we attend ( only in Denmark).

Terms of payment for customers outside Denmark: ( Danish recidents; pls. see terms at the Danish page)

  • At the fairs or other personal contact;
  • Netto cash money (also creditcard or MobilPay) before delivery.

No organized discounts are granted.

  • On shipment; Bank Transfer in full , only. Before shipping / delivery.
  • Prior upon receipt of order confirmation, unless otherwise agreed.
  • Delivery fee; DKK 75 (DKK 60.00 + 25% VAT, Packaging incl. ) to pick up the nearest Post office or parcel collecting facility.
  • Alternatively:
  • Delivered to the door or alternate address: (Only if clearly stated by the customer) DKK 80 (DKK 64,00 + 25% VAT Packaging incl. ) per. parcel

Please do not send any money without prior arrangement, in case an item is unavailable. This also applies to goods in backorder !!

Note; We cannot process your order without the complete recipient information including phone number!

Complaints;

Complaints, including defective goods or wrong delivered, must be sent immediately by e-mail to; Info@epokemodeller.dk, stating invoice or order number, as well as what the complaint is about. Photo of the problem may speed up the process. Remember to inspect the wrapping material before complaining. Small items can easily hide in this.

In the case of justified complaint, replacement of missing or defective goods are sent postage-free, after recieving the faulty goods. Return label to print by customer will be sent by e-mail.

Vendor decides if replacement, repair or cancellation of purchase will take place.

If the Costomer declines offers of repair or replacement, it is considered to be an act of cancellation of the order according to the terms return below. Costomer bears the cost returning the goods!

Favorable package label can be purchased via vendor – pls. look further down.

Returns; The costomer has the right to cancel the order within 14 days from the purchace and only if the goods are unharmed and in unopened original packing. The costomer pays for postage both ways. Refund can only be made to the bank account, which is notified to the vendor!

If you are unlucky to destroy a part of a kit, spare parts can be supplied to a limited extent. The buyer pays a postage fee of DKK 35. Repairs of mechanical, electrical and other defects with our products, that are not covered by warranty, can be repaired at expense or fixed price according to negoatiation.

Return postal label;

As a special service, the vendor can, at the costomers expense, deliver a Return Package Label to PostNord with insurance, at the same price as the delivery freight at the invoice (the amount is deducted from the refund amount for the reurned goods) File for printing out by Costomer will be sent to the customer’s e-mail.

Shipping as letter: Shipping goods as letter to customers is not a service we provide! PostNord does not compensate for lost letters, which is the reson the vendor cannot compensate the customer for loss of goods or postage in that case! Shipping goods as a letter is associated with a risk of loss of goods and can not be traced, and is therefore strongly discouraged!

Gauge 1, H0, N and TT still have a large selection!

There is what there is, as long as stocks last!

Note: All Gauge 0 is sold to Finn Lekbo.

Best modelling greetings

EpokeModeller.dk

EpokeModeller® is a trademark that is marketed through;
(Messe Handel I / S Korshavevej 15, DK-2640 Hedehusene CVR / UID DK 36162562)

Person Data protection;

We, of course, respect the applicable privacy laws:

Therefore, we do not make a real webshop, as the costs of ensuring compliance with personal data laws of EU are not proportional to the company’s turnover:

The customer’s information is only used for invoice creation and possibly package label and we only store this information as required by the Danish Accounting Act = min. 5 years.

We do not send advertisements and other forms of personalized marketing to customers’ personal e-mails, SMS or anything else, but only promote us through this website, public media such as Facebook, and postings in Newsgroups, as well as personal representation at trade shows, etc.

The customer always has the right to request information of his / her registered information in the customer directory.

Have fun with your train modelling

www.EpokeModeller.dk

EpokeModeller® is a trademark that is marketed through;
(Messe Handel I / S, Korshavevej 15, DK-2640 Hedehusene CVR / UID DK 36162562)